Refunds

Request a refund

Email support@mitzvahbox.org with the subject line "Refund request".

Please contact support as soon as possible, ideally within 48 hours of the payment or allocation. Include your Support ID, amount, currency, date, selected box or charity, and any payment reference you have.

How refund requests are reviewed

Refund availability may depend on:

• Whether the payment has succeeded, failed, been canceled, or is still processing.
• Whether funds have already been allocated to a charity destination.
• Whether funds have already been paid out or queued for payout.
• Whether a receiving charity has issued a receipt or accepted the funds.
• Payment provider, Apple Pay, Stripe, card-network, bank, fraud, or dispute rules.
• Legal, accounting, tax, charity, or compliance requirements.

No guaranteed refund after payout

MitzvahBox cannot guarantee a refund after funds have been paid out to a receiving charity unless the refund is legally and operationally possible. When a refund is not possible, support will explain the status as clearly as it can.

Processing

Approved refunds are processed through the relevant payment provider where possible. Provider processing times may vary and may depend on the original payment method.

Disputes and errors

If you believe a payment was unauthorized, duplicated, incorrectly allocated, or affected by an app or payment error, contact support immediately. Do not send full card numbers or sensitive banking details by email.